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Refunds and exchange

  • Order cancellation

    1. Order cancellation is possible at the 'Order completed' stage.

    2. Customers cannot cancel directly after 'Order completed', so please contact the customer service centre. However, in some cases orders cannot be canceled, so please consider carefully before purchasing.

    3. Cancellation is not possible at the 'Preparing delivery' stage.

  • Return and Exchange

    We inspect and ship in three steps (Purchase team, Professional inspection team and packaging team).

    However, please check the product as soon as you receive it.

    *Please be aware that exchanges and refunds are not possible in these cases.

    1. Exchange/Return requests after 48 hours of receipt of the product.

    2. Exchange/Return requests because of customer’s change of mind or personal product satisfaction.

    3. Exchange/Return request because of customer size selection mistake.

    4. Products without tags or with signs of use.

    5. Products found to be scratched or stained due to customer negligence.

    6. In cases where the inherent wrinkles of handmade leather is mistakenly judged to be defective.

    Precautions for Returns

    *Return items must be returned as they were received initially and in the original packaging included in the box used for shipping. Please be careful not to damage the product when packing.

    * If the enclosed package is missing or damaged, the return may be rejected and the product will be returned to customer

    Also, the additional costs (delivery costs, government tax, etc.) must be paid by the customer, so please take extra care not be rejected.

  • There was a problem with the item I ordered.

    If the item is defective or you receive a different item than the one you ordered, please contact customer service immediately upon receipt.

  • I received the item, but I didn't like it. Can I exchange it?

    If you change your mind or choose the wrong color or size, we will not accept exchanges or returns. Thank you for your understanding in advance.

NEED HELP?

Customer Center

Email:cs@dallott.com.au

Customer Center Business Hours: Weekdays

(Mon-Fri) 10: 00-17: 00 (Australia time)