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Indications based on a specific commercial law

Company name: TQOON UK LTD
Director: Park Sulah
Location: 1 Knightsbridge Green London SW1X 7QA United Kingdom

Customer Service Centre
[Customer service centre] / 61 432 797 889(Customer service center) / 61 432 797 889(Refund and exchange consultation counter)
Opening hours: Weekdays (Monday to Friday) 10:00 ~ 17:00 (Australia time)

Scheduled delivery date
Product from the UK will be delivered directly to customers using DHL express.
It takes 2-5 days after overseas delivery begins.
※ Tracking is available after shipment from the UK.
※ Please note that delivery may be delayed depending on UK national holidays.
※ Shipping fee is free regardless of order.

Product from the UK will be delivered directly to customers using DHL express.
It takes 2-5 days after overseas delivery begins.

Payment method
We use Stripe to ensure the safety and security of our transactions.
Once your order has been placed, we will send you a Stripe payment link to the email address that you signed up with.
*Payment deadline is within 1 week after order.

Order cancellation
Order cancellation
※ Cancellation of order (cancellation) is possible at the 'Before payment' stage.
※ Please understand if the stage is ‘Purchasing’ or ‘Delivery’, cancellation will be difficult.

Return of defective item
※ If there are any problems, please contact to the centre in your country within 48 hours after receipt. (Currently only post is possible in the UK)
※ If you request an exchange/return through the post, please send it to TQOON AUSTRALIA receiving payment department.
※ Relevant department of TQOON AUSTRALIA checks the product status and will work out whether it is possible to exchange or return.
※ Exchanges or returns will be paid by Dallott if there are any mistakes of delivery or damage of products.

Return address:Level 5/ 7 Eden Park Drive Macquarie Park
NSW 2113 Australia

Precaution for personal import
Please make sure to read the below.
※ This site operates by Tqoon UK Ltd, all orders provide to customers from the UK.
※ Individual import from overseas to Australia is processed.
※ All taxes will be paid by Dallott.

Personal import
The characteristics of personal import
※ In case of purchase from overseas directly, any necessary tax will not be paid because we are not processing through third party.
※ There may be evidence that you have purchased (imported) branded products in your personal information, so you can receive after-sales service at brand stores around the world.
※Personal import is limited to the personal use of order advertisers,
and transfer or resale to third parties is legally prohibited.